There is so much more to the story after my initial Dell bitch session, but the wind is still out of my sails. Suffice it to say that after blogging about my troubles here, and leaving a comment on the Dell blog (which is what I think did the trick), I finally made it to the escalation team who, on or about November 8th, ordered me a brand spanking new computer to replace our lemon laptop’s broken replacement that I had sitting here.

Well, it is December 16th, and yesterday, finally, our replacement computer arrived. It should have been here within 15 business days, but naturally, that didn’t happen. Icing on the cake: Three days before the computer arrived, I got a nasty note from Dell saying that I needed to return laptop number two immediately in the box that our new computer came in - that it has been too long since I had received the replacement, and they were getting ready to bill me for it. Normally, I would have been soooooooo pissed off and called them up and given them as much hell as I could muster, but I just don’t have any more fight in me for Dell. I couldn’t care less.

To make things just a little sweeter - we have to repurchase MS Office - as we have used our office disk too many times on that old piece of junk that didnt work. I don’t even want to tally up the costs that we have had in this deal, I am quite sure we could have had a new laptop with it all. Hubby said last night - “Well, I guess we weren’t going to get out of this without getting fucked in some way.” I guess he is right. At least the money is going to Microsoft instead of Dell. Dell has gotten their last dime from me, if I can help it.

On a shockingly surprising note, the new laptop appears to be working just fine, but since this saga started at the first of October, it has taken 2 1/2 months to get resolved, and we do have the service package that is supposed to get us through with almost no downtime - on site same day service - all of that. I think we spent nearly $400 on that. What would we have done if that was our only laptop? Well, I think we would have plunked the money down for another computer, and maybe we would have just forgotten about Dell - looking back, I wish we had done that - and we will be doing it the next time. I assure you we will not be going through this hellish process again.

To Dell: Trust me, I can’t WAIT to get this piece of junk broken Dell laptop out of my house. Now that I actually have the new laptop, the old one is sitting at my doorway packed up and ready for DHL to pick up on Monday. Go suck an egg. But thanks to the escalation team for finally putting an end to this hell.

From Christina Jones - beaten, bruised and bitter former Dell cheerleader