Comments on: Dell SUCKS. My trip into dell hell. http://www.christinacjones.com/2006/11/01/dell-sucks-my-trip-into-dell-hell/ rants, raves and talks about stuff Thu, 21 Aug 2008 19:21:58 +0000 http://wordpress.org/?v=2.5.1 By: Rusty http://www.christinacjones.com/2006/11/01/dell-sucks-my-trip-into-dell-hell/#comment-138069 Rusty Tue, 01 Jul 2008 03:08:43 +0000 http://www.christinacjones.com/2006/11/01/dell-sucks-my-trip-into-dell-hell/#comment-138069 PS about Dell - We bought APPLE happy with system and technicians and support. Have a HP laptop they are known for power supply connection breaking. DOWN I T H DELL PS about Dell - We bought APPLE happy with system and technicians and support. Have a HP laptop they are known for power supply connection breaking.

DOWN
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DELL

]]> By: Rusty http://www.christinacjones.com/2006/11/01/dell-sucks-my-trip-into-dell-hell/#comment-138065 Rusty Tue, 01 Jul 2008 03:01:07 +0000 http://www.christinacjones.com/2006/11/01/dell-sucks-my-trip-into-dell-hell/#comment-138065 Dell is not a place to work nor buy a system. Recently no longer there I can tell you till Michael Dell has the board of directors voted against July 17 this year, next month in Austin (look at your proxy if you own stock vote against the re-election of the entire board). There are 45 pages about the directors and what they get and only a couple about income and look what Dell use to be about. Money makes it hard to remember your original business model. As a shareholder (concerned) they can not they get their market shares back until they remember who they are. My father once told me if we had to pay a bit more to keep Americans employed we would, he was speaking about gasoline. If our Congress and State Representatives do not wake up and quickly we will have no jobs. Take a good look at the England's economics. We even working there have horror stories about our repairs. Maybe you can ask for the phone number to China to get real tech support, the real manufacturer of their systems. You see it is to expensive to keep Americans working they have sold out and pay the executives too much to take care of customer issues. My father friend had a personal laptop needing help, he placed his speaker phone on and went to bed. About 5 1/2 hours later someone with an accent so thick answered the phone, and still could not help him. But if he had had a business system he would of received tech support (not necessary in Texas) however but been helped. They have so missed the big picture- CUSTOMER SERVICE is what made them great. Working hard to design their own systems, rather than just being an assemble company does not fit the business model they started. Business models change but one fact remains CUSTOMER SERVICE makes or breaks a company. VOTE AGAINT DELL BOARD OF DIRECTORS THIS YEAR PROXY VOTE SEND A MESSAGE LOUD AND CLEAR THE UPPER MANAGEMENT ARE NOT FIT TO UNDERSTAND THE COMPANY! Dell is not a place to work nor buy a system. Recently no longer there I can tell you till Michael Dell has the board of directors voted against July 17 this year, next month in Austin (look at your proxy if you own stock vote against the re-election of the entire board). There are 45 pages about the directors and what they get and only a couple about income and look what Dell use to be about. Money makes it hard to remember your original business model. As a shareholder (concerned) they can not they get their market shares back until they remember who they are. My father once told me if we had to pay a bit more to keep Americans employed we would, he was speaking about gasoline. If our Congress and State Representatives do not wake up and quickly we will have no jobs. Take a good look at the England’s economics.

We even working there have horror stories about our repairs. Maybe you can ask for the phone number to China to get real tech support, the real manufacturer of their systems. You see it is to expensive to keep Americans working they have sold out and pay the executives too much to take care of customer issues.

My father friend had a personal laptop needing help, he placed his speaker phone on and went to bed. About 5 1/2 hours later someone with an accent so thick answered the phone, and still could not help him. But if he had had a business system he would of received tech support (not necessary in Texas) however but been helped.

They have so missed the big picture- CUSTOMER SERVICE is what made them great. Working hard to design their own systems, rather than just being an assemble company does not fit the business model they started. Business models change but one fact remains CUSTOMER SERVICE makes or breaks a company. VOTE AGAINT DELL BOARD OF DIRECTORS THIS YEAR PROXY VOTE SEND A MESSAGE LOUD AND CLEAR THE UPPER MANAGEMENT ARE NOT FIT TO UNDERSTAND THE COMPANY!

]]> By: eric http://www.christinacjones.com/2006/11/01/dell-sucks-my-trip-into-dell-hell/#comment-108131 eric Sun, 25 May 2008 14:13:34 +0000 http://www.christinacjones.com/2006/11/01/dell-sucks-my-trip-into-dell-hell/#comment-108131 hi if anyone reads this i was on call with a tech support guy in bombay india the guy was extremely tech geek and after troubleshooting with him for 30 mins the issue was resolved it was really good experience ,then he recommended me to buy some memory upgrade i said i would buy it from a local store the tech was bit sad and from his tone i was getting the feeling that dell has now degraded to such an extent that they re making the tech support guy sell dell products....i brought the memories the tech was escalated it is a shame that dell is doing such things with some underpaid tech to sell their products ...i am going to write about this to the senate trade committee and the house committee onforeign trade on how dell is using poor support guys to sell their products,i got a detailed email fromthe tech describing what they are made to do an support calls to sell goods and the target they need to meet hi if anyone reads this i was on call with a tech support guy in bombay india the guy was extremely tech geek and after troubleshooting with him for 30 mins the issue was resolved it was really good experience ,then he recommended me to buy some memory upgrade i said i would buy it from a local store the tech was bit sad and from his tone i was getting the feeling that dell has now degraded to such an extent that they re making the tech support guy sell dell products….i brought the memories the tech was escalated it is a shame that dell is doing such things with some underpaid tech to sell their products …i am going to write about this to the senate trade committee and the house committee onforeign trade on how dell is using poor support guys to sell their products,i got a detailed email fromthe tech describing what they are made to do an support calls to sell goods and the target they need to meet

]]> By: ex dell employee http://www.christinacjones.com/2006/11/01/dell-sucks-my-trip-into-dell-hell/#comment-60260 ex dell employee Fri, 22 Feb 2008 15:16:41 +0000 http://www.christinacjones.com/2006/11/01/dell-sucks-my-trip-into-dell-hell/#comment-60260 Did you folks know that Dell doesnt even manufacture their laptops? They buy them from Sony, Panasonic, and the likes, put their emblem on it and sell it as theirs... Their "engineering" is very weak. They tried to edge EMC out and tried to engineer their own storage solution PV660f)a few years ago and they fell flat on their face and went back to EMC. Tech support was inundated with calls on the PV660f for a long time. It was notorious like several other oopsy's they have been responsible for over the years... I personally own a HP laptop and have been very happy with it. Did you folks know that Dell doesnt even manufacture their laptops? They buy them from Sony, Panasonic, and the likes, put their emblem on it and sell it as theirs… Their “engineering” is very weak. They tried to edge EMC out and tried to engineer their own storage solution PV660f)a few years ago and they fell flat on their face and went back to EMC. Tech support was inundated with calls on the PV660f for a long time. It was notorious like several other oopsy’s they have been responsible for over the years… I personally own a HP laptop and have been very happy with it.

]]> By: dekatt http://www.christinacjones.com/2006/11/01/dell-sucks-my-trip-into-dell-hell/#comment-18541 dekatt Sun, 16 Sep 2007 03:56:37 +0000 http://www.christinacjones.com/2006/11/01/dell-sucks-my-trip-into-dell-hell/#comment-18541 I bought the Dell Inspiron E1505 about two years ago. Like so many of the others who bought this laptop, my 85Wh battery died just after the one year mark. The problem starts when the battery light begins flashing. The battery has a usuage button on it which indicated that the battery was fully charged, however, every time I put the battery in the laptop, the light starts to flash again. I found dozens of blogs and tech sites where Dell users have voiced the same issues with this computer. (Enter, "Problem with Dell Inspiron E1505 Battery" into your browsere) All Dell will offer as a solution is to buy a new battery. It costs about $169. to buy a new one from Dell. I've written messages to Dell Customer Service and even to Michael Dell himself about this problem and got nowhere. The overall performance of this laptop was marginal at best, despite what anyone else thinks of it. My older Inspiron 1100 is a much better laptop and has never had any issues with it's battery. I was enticed to buy the more expensive battery when I got the E1505 because it was said to last longer. Obviously, that is not true. Dell Customer Service will not take ownership of the problem that I am many others have had with this laptop. I've bought five computers from Dell in the past seven years or so. The E1505 was the latest addition. My older Dell computers all work much better than the E1505. Personally, it is a useless piece of junk to me, if I cannot use it as a portable computer. Instead, it remains landlocked to a wall outlet if I want to use it. I'm certainly not going to pay Dell $169. every year for a new battery. I either want my money back or a replacement for the computer, both of which I know I will never receive. I used to be a big Dell supporter, but not any longer. Dell sucks! My next system will come from HP. I won't buy anymore Dell products and I'd suggest anyone else to reconsider buying a Dell computer unless you also want a headache, and you enjoy being ignored by Dell when you have a problem with their products. Dell may have been a great company once upon a time, but no longer. I bought the Dell Inspiron E1505 about two years ago. Like so many of the others who bought this laptop, my 85Wh battery died just after the one year mark. The problem starts when the battery light begins flashing. The battery has a usuage button on it which indicated that the battery was fully charged, however, every time I put the battery in the laptop, the light starts to flash again. I found dozens of blogs and tech sites where Dell users have voiced the same issues with this computer. (Enter, “Problem with Dell Inspiron E1505 Battery” into your browsere) All Dell will offer as a solution is to buy a new battery. It costs about $169. to buy a new one from Dell. I’ve written messages to Dell Customer Service and even to Michael Dell himself about this problem and got nowhere. The overall performance of this laptop was marginal at best, despite what anyone else thinks of it. My older Inspiron 1100 is a much better laptop and has never had any issues with it’s battery. I was enticed to buy the more expensive battery when I got the E1505 because it was said to last longer. Obviously, that is not true. Dell Customer Service will not take ownership of the problem that I am many others have had with this laptop. I’ve bought five computers from Dell in the past seven years or so. The E1505 was the latest addition. My older Dell computers all work much better than the E1505. Personally, it is a useless piece of junk to me, if I cannot use it as a portable computer. Instead, it remains landlocked to a wall outlet if I want to use it. I’m certainly not going to pay Dell $169. every year for a new battery. I either want my money back or a replacement for the computer, both of which I know I will never receive. I used to be a big Dell supporter, but not any longer. Dell sucks! My next system will come from HP. I won’t buy anymore Dell products and I’d suggest anyone else to reconsider buying a Dell computer unless you also want a headache, and you enjoy being ignored by Dell when you have a problem with their products. Dell may have been a great company once upon a time, but no longer.

]]> By: Daisy http://www.christinacjones.com/2006/11/01/dell-sucks-my-trip-into-dell-hell/#comment-10879 Daisy Wed, 20 Jun 2007 14:43:14 +0000 http://www.christinacjones.com/2006/11/01/dell-sucks-my-trip-into-dell-hell/#comment-10879 Dell's DFS completely blew a recent payment I made and canceled my new computer order; no one would help me after three days on the phone and email with them. Additionally, their $9.95 charge for TODAY payment on line is a lie. I have canceled my account and subscriptions with them and will never buy another Dell product. For me, it's not the merchandise; I have loved all 3 of my Dell computers and also my Dell television; it's the deplorable "customer support"--the worst in the industry. Dell lost a long-time customer and thousands of dollars. Now I'm crusading against them after being one of their most loyal customers. With the lawsuit from the NY AG, I'm hoping even more will be uncovered to explain the plunge in customer relations in the past couple of years. Michael Dell 'better' come out of retirement; he's also listed on MSNBC site as one of the 5 worst CEO's in America. How far the mighty do tumble when they get greedy and careless. Dell’s DFS completely blew a recent payment I made and canceled my new computer order; no one would help me after three days on the phone and email with them. Additionally, their $9.95 charge for TODAY payment on line is a lie. I have canceled my account and subscriptions with them and will never buy another Dell product. For me, it’s not the merchandise; I have loved all 3 of my Dell computers and also my Dell television; it’s the deplorable “customer support”–the worst in the industry. Dell lost a long-time customer and thousands of dollars. Now I’m crusading against them after being one of their most loyal customers. With the lawsuit from the NY AG, I’m hoping even more will be uncovered to explain the plunge in customer relations in the past couple of years. Michael Dell ‘better’ come out of retirement; he’s also listed on MSNBC site as one of the 5 worst CEO’s in America. How far the mighty do tumble when they get greedy and careless.

]]> By: hp Outshining Dell at Christina http://www.christinacjones.com/2006/11/01/dell-sucks-my-trip-into-dell-hell/#comment-9224 hp Outshining Dell at Christina Sat, 02 Jun 2007 14:45:49 +0000 http://www.christinacjones.com/2006/11/01/dell-sucks-my-trip-into-dell-hell/#comment-9224 [...] got an interesting comment on my Dell Hell post, from GH who [...] [...] got an interesting comment on my Dell Hell post, from GH who [...]

]]> By: Christina http://www.christinacjones.com/2006/11/01/dell-sucks-my-trip-into-dell-hell/#comment-9222 Christina Sat, 02 Jun 2007 14:03:02 +0000 http://www.christinacjones.com/2006/11/01/dell-sucks-my-trip-into-dell-hell/#comment-9222 Thanks for the info GH - very interesting. I just bought a new laptop a few weeks ago - went with HP, and I love it. Of course, I loved Dell too, until I had issues that the customer service was so horrid with resolving. ;) Thanks for the info GH - very interesting. I just bought a new laptop a few weeks ago - went with HP, and I love it. Of course, I loved Dell too, until I had issues that the customer service was so horrid with resolving. ;)

]]> By: GH http://www.christinacjones.com/2006/11/01/dell-sucks-my-trip-into-dell-hell/#comment-9219 GH Sat, 02 Jun 2007 13:48:36 +0000 http://www.christinacjones.com/2006/11/01/dell-sucks-my-trip-into-dell-hell/#comment-9219 Well, it appears consumers are making their choices known: http://www.techspot.com/news/23261-hp-surpasses-dell-in-3q-shipments.html I've also heard that the high & mighty Michael Dell has come out of retirement, returned to his former company and plans to turn things around. Time will tell, and in my opinion, this will be a rather hefty undertaking. Dell's reputation has really gone down the drain these past couple of years. I continue to sell Sony, HP and Apple computers in my business....staying completely away from Dell. Thought I'd pass along the link in case anyone was interested. Gil Well, it appears consumers are making their choices known:

http://www.techspot.com/news/23261-hp-surpasses-dell-in-3q-shipments.html

I’ve also heard that the high & mighty Michael Dell has come out of retirement, returned to his former company and plans to turn things around. Time will tell, and in my opinion, this will be a rather hefty undertaking. Dell’s reputation has really gone down the drain these past couple of years.

I continue to sell Sony, HP and Apple computers in my business….staying completely away from Dell.

Thought I’d pass along the link in case anyone was interested.

Gil

]]> By: Christina http://www.christinacjones.com/2006/11/01/dell-sucks-my-trip-into-dell-hell/#comment-9080 Christina Thu, 31 May 2007 11:27:43 +0000 http://www.christinacjones.com/2006/11/01/dell-sucks-my-trip-into-dell-hell/#comment-9080 Hi lazyslacker - It's all about customer service, and as a company grows, their service usually is the thing that falters. I hope you have no problems with your computer and don't need to deal with them. :) Thanks for the comment! Hi lazyslacker - It’s all about customer service, and as a company grows, their service usually is the thing that falters. I hope you have no problems with your computer and don’t need to deal with them. :) Thanks for the comment!

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